Do you have feedback about how we’ve performed?

 

At HM Advisory, we hold ourselves to the highest ethical and professional standards. Your feedback helps us maintain these standards and continue improving the way we work. Whether you have a concern, a complaint, or simply a suggestion, we welcome your input.

 

Our team are trained not only to be technically proficient but also to listen carefully to the perspectives of clients, creditors, and other stakeholders. While we always aim to deliver outstanding service, we understand there may be times when expectations are not fully met. In such cases, we are committed to addressing concerns promptly, fairly, and transparently.

 

Our Commitment to You

 

When you share feedback or raise a concern with us, you can expect that:

 

• Every submission will be treated with respect and taken seriously.
• Your feedback will be reviewed by our dedicated complaints team.
• A senior staff member will oversee the handling of your matter.
• We will acknowledge your feedback quickly and aim to provide a full response within five (5) business days.
• All information you provide will be handled confidentially, unless disclosure is required by law.

 

We welcome both constructive feedback and positive comments, both help us improve and uphold our commitment to excellence.

 

Our Policy

 

Feedback, Concerns and Complaints arise when stakeholder(s) raise an objection to or has a comment on any aspect of the activities of HM Advisory.

 

• We will treat every piece of feedback with the utmost respect and seriousness,

• Your feedback will be submitted to our dedicated complaints team, and a senior staff member will be assigned to address any concerns you may have; and

• We will endeavour to respond to all feedback within five (5) business days.

 

If we are unable to satisfy your concerns

 

If you are not satisfied with the outcome of our internal review, you may escalate your concern to an external body, depending on the nature of your issue:

 

• ASIC – for corporate-related matters
• AFSA – for personal insolvency issues
• ARITA, or relevant professional accounting bodies (e.g. CPA Australia, Chartered Accountants Australia & New Zealand) – for professional conduct concerns

 

How to share your feedback

 

You can contact us at any time through the following channels:

 

• Email: [email protected]
• Phone: (03) 8866 7600

 

(If available, consider using our online feedback form for convenience.)

 

Your feedback matters

 

By raising concerns and/or sharing feedback, you help us refine our processes, strengthen our services, and continue building trust with all stakeholders.