Your privacy is important to us.
The type of information we may collect and hold includes Personal Information about:
In general, the Personal Information We may collect and hold includes name, contact details (including email address, current and previous address, telephone or mobile phone numbers), trading names, occupation, personal preferences, payment details, employment history, education and qualifications, testimonials and feedback, and other information which assists us in conducting Our business, providing and marketing Our services and meeting Our legal obligations. In some cases, We may also collect ‘sensitive information’, such as information about an individual’s membership of a professional association.
When we collect Personal Information directly from you, you will be specifically requested to provide it. You may choose to provide any Personal Information or not. However, if you choose not to give Personal Information, We may not be able to provide you with the products and services you require.
We will generally collect personal information:
We may disclose your Personal Information in circumstances where:
Your personal information may be used to:
Also, Your Personal Information is collected so that We, and Our business partners, can promote and market products and services to you (including by way of direct mail, telemarketing, email, SMS and MMS messages). This is to keep you informed of products, services and special offers and may continue after you cease acquiring products or services from Us.
We take reasonable steps to ensure that individuals and organisations We disclose your Personal Information to are bound by confidentiality and privacy obligations equivalent to those in Australia in relation to the protection of your Personal Information.
In the event We are obliged to disclose certain information you have provided or information relating to your use of Our services to credit reporting agencies, We will notify you in accordance with the relevant Code of Conduct and Australian privacy laws on what items of information will be disclosed for this purpose.
If at any time you do not wish Us, or Our business partners, to contact you to promote and market products, services and special offers to you, please email us at [email protected]. We will also ensure each electronic message We send (e.g. by e-mail, SMS, MMS or online instant message) includes a method that enables you to tell Us you do not want to receive future electronic marketing material.
In addition to Personal Information, We may collect information consisting of:
Information which is gathered for statistical purposes is in an aggregate and de-identified format which cannot be attributed to an individual user. Statistical information is not your Personal Information and We cannot identify you from such statistical data.
We will not sell or supply your Personal Information to other organisations or any third party for Direct Marketing of products or services not provided by Us. Direct Marketing means one to one marketing using your Personal Information (e.g. your name, address, email address), normally supported by a database, which uses one or more advertising media to effect a measurable response and/or messaging (spam), postal canvassing and list brokering.
We strive to ensure the security, integrity and privacy of Personal Information submitted to Our website. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure and you acknowledge and accept this risk when accessing and using Our website.
We will take reasonable steps to protect the security of Personal Information. Our personnel are required to respect the confidentiality of Personal Information and the privacy of individuals. We take reasonable steps to protect Personal Information held from misuse and loss and from unauthorised access, modification or disclosure, for example by use of physical security and restricted access to electronic records. Where we no longer require your personal information we will take reasonable steps to destroy it, subject to us retaining copies for record-keeping and back-up purposes.
We will take reasonable steps to secure your Personal Information and keep this information accurate and current. If at any time you discover that information held by Us about you is incorrect, you may contact Us at [email protected] or phone (03) 8866 7600 to update that information.
You have a right to access your Personal Information, subject to some exceptions allowed by law. If you would like to do so, please let Us know by contacting Us on the email or phone number above.
You may be required to put your request in writing for security reasons. We reserve the right to charge a fee for searching for and providing access to your information.
If you are making a complaint in relation to an alleged breach by Us of the Australian Privacy Principles, please provide all relevant details to allow Us to assess the complaint. Most issues should be able to be addressed at the first point of contact. If it takes longer:
GPO Box 5218
Sydney NSW 2001
Tel: 1300 363 992