Privacy Policies | Hamilton Murphy | Keeping Your Information Safe

Your privacy is important to us.

About Us

Hamilton Murphy provides a broad range of insolvency services and independent expert accounting, investigative reporting services and other services as set out in this website. References in this Privacy Policy to “We”, “Our” and “Us” are references to Hamilton Murphy.

Purpose

This Privacy Policy states how We collect and use personal information and follows the guidelines set by the Australian Privacy Principles and the Privacy Act 1988 (Cth). We recognise the importance of protecting the privacy of personal information collected about you, in particular information that is capable of identifying an individual (Personal Information). It is Our intention that this Privacy Policy protects your Personal Information from being dealt with in ways inconsistent with Australian privacy laws.

Personal Information We May Collect and Hold

The type of information we may collect and hold includes Personal Information about:

Clients, business associates
and potential clients and their employees;
Information about individuals
we collect in the course of acting for clients;
Suppliers and their employees;
Employees, prospective
employees and contractors; and
Other people who come into
contact with Hamilton Murphy.

In general, the Personal Information We may collect and hold includes name, contact details (including email address, current and previous address, telephone or mobile phone numbers), trading names, occupation, personal preferences, payment details, employment history, education and qualifications, testimonials and feedback, and other information which assists us in conducting Our business, providing and marketing Our services and meeting Our legal obligations. In some cases, We may also collect ‘sensitive information’, such as information about an individual’s membership of a professional association.

If You Do Not Provide Personal Information

When we collect Personal Information directly from you, you will be specifically requested to provide it. You may choose to provide any Personal Information or not. However, if you choose not to give Personal Information, We may not be able to provide you with the products and services you require.

How Do We Collect and Hold Personal Information?

We will generally collect personal information:

From you directly when you
provide your details to Us;
From you indirectly through
emails, forms, face-to-face meetings, interviews, registration and attendance
at seminars, business cards and telephone conversations and through use of the
services and facilities available through Our website, Our Partner Link
websites and, if We use them from time to time, social media channels
(including Our LinkedIn channel); and
From third parties in some
instances, for example, We may use third parties to analyse traffic at Our
website, Our blogs and social media channels, which may involve the use of
cookies. In some circumstances, We may collect Personal Information about an
individual from a third party, for example, a report provided by a person We
engage to assist in the provision of services to you or an employment reference
from another person.
Where We hold Personal
Information
We hold your Personal
Information on servers located in Australia.

When We disclose Your Personal Information

We may disclose your Personal Information in circumstances where:

You have consented or
disclosure is necessary to achieve the purpose for which it was submitted;
It can be reasonably inferred
from the circumstances that you consent to your Personal Information being
disclosed;
We believe in good faith that
the law requires Our disclosure of your Personal Information; or
We have engaged third parties
to provide services to you.

How We Use Your Personal Information

Your personal information may be used to:

Verify your identity;
Conduct Our business;
Provide the products and
services you have requested or may require;
Administer and manage the
delivery or creation of products and those services, including charging,
billing and collecting debts;
Help us manage and enhance Our
services;
Purchase goods or services;
Conduct appropriate checks for
credit-worthiness and for fraud; and
Conduct research and develop
Our products and services.

Also, Your Personal Information is collected so that We, and Our business partners, can promote and market products and services to you (including by way of direct mail, telemarketing, email, SMS and MMS messages). This is to keep you informed of products, services and special offers and may continue after you cease acquiring products or services from Us.

Safeguards

We take reasonable steps to ensure that individuals and organisations We disclose your Personal Information to are bound by confidentiality and privacy obligations equivalent to those in Australia in relation to the protection of your Personal Information.

In the event We are obliged to disclose certain information you have provided or information relating to your use of Our services to credit reporting agencies, We will notify you in accordance with the relevant Code of Conduct and Australian privacy laws on what items of information will be disclosed for this purpose.

Withdrawing Consent

If at any time you do not wish Us, or Our business partners, to contact you to promote and market products, services and special offers to you, please email us at info@hamiltonmurphy.com.au. We will also ensure each electronic message We send (e.g. by e-mail, SMS, MMS or online instant message) includes a method that enables you to tell Us you do not want to receive future electronic marketing material.

Other Information We Collect

In addition to Personal Information, We may collect information consisting of:

Statistical information that
includes those that are automatically generated from your computer or device
about your general use of Our website such as traffic data, location data etc.;
IP addresses of users that
access and use Our website. We use IP addresses to assist the diagnosis of
problems or support issues with Our website and to analyse the usage and
traffic of Our website; and
Any other type of information,
whether personal or general, that you provide Us when you communicate with Us
for any reason.

Information which is gathered for statistical purposes is in an aggregate and de-identified format which cannot be attributed to an individual user. Statistical information is not your Personal Information and We cannot identify you from such statistical data.

Marketing

We will not sell or supply your Personal Information to other organisations or any third party for Direct Marketing of products or services not provided by Us. Direct Marketing means one to one marketing using your Personal Information (e.g. your name, address, email address), normally supported by a database, which uses one or more advertising media to effect a measurable response and/or messaging (spam), postal canvassing and list brokering.

Security

We strive to ensure the security, integrity and privacy of Personal Information submitted to Our website. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure and you acknowledge and accept this risk when accessing and using Our website.

We will take reasonable steps to protect the security of Personal Information. Our personnel are required to respect the confidentiality of Personal Information and the privacy of individuals. We take reasonable steps to protect Personal Information held from misuse and loss and from unauthorised access, modification or disclosure, for example by use of physical security and restricted access to electronic records. Where we no longer require your personal information we will take reasonable steps to destroy it, subject to us retaining copies for record-keeping and back-up purposes.

Accessing Your Personal Information

We will take reasonable steps to secure your Personal Information and keep this information accurate and current. If at any time you discover that information held by Us about you is incorrect, you may contact Us at info@hamiltonmurphy.com.au or phone (03) 8866 7600 to update that information.

You have a right to access your Personal Information, subject to some exceptions allowed by law. If you would like to do so, please let Us know by contacting Us on the email or phone number above.

You may be required to put your request in writing for security reasons. We reserve the right to charge a fee for searching for and providing access to your information.

Cookies and Applets

We use cookies to provide you with a better experience while using Our website. Cookies can enhance the security of your access and use of Our website by storing your session ID. Cookies also assist Us to monitor and ensure single user access to Our website. Cookies allow Applets to respond to you as an individual. All computers and devices have the ability to automatically accept or decline Cookies. This can be done by changing the settings on your browser. Please note that if you choose to decline cookies, you may be unable to access particular parts of Our website and it may affect the level of service We are able to provide you.

Links to Other Websites

The Site may contain links to websites operated by third parties, including Our Partner Links. These third party websites are not under Our control and We do not accept any responsibility for the conduct or operation of third party websites. Before disclosing information on any other website You should examine the terms and conditions and privacy policy of that website.

Changes to this Policy

We may make changes to this Privacy Policy at any time and you should review this Privacy Policy periodically so you are aware of any changes to how We collect and deal with your Personal Information.

Feedback and Comments

We welcome Your comments and feedback. If you have any questions, comments or concerns on this Privacy Policy or how we handle your Personal Information please contact Us b emailing info@hamiltonmurphy.com.au or by phone on (03) 8866 7600 between the hours of 9.00am to 5.00pm (AEST), Monday to Friday.

Complaints

If you are making a complaint in relation to an alleged breach by Us of the Australian Privacy Principles, please provide all relevant details to allow Us to assess the complaint. Most issues should be able to be addressed at the first point of contact. If it takes longer:

Relevant details of the complaint will be recorded and passed on to an appropriate person for action;
Your complaint will be acknowledged either by telephone or in writing;
You will be kept informed of the progress of the investigation; and
We will aim to resolve your complaint within 10–15 business days.
If We are unable to satisfactorily resolve your concerns about Our handling of your Personal Information, you can contact the Office of the Australian Information Commissioner:

GPO Box 5218
Sydney NSW 2001
Tel: 1300 363 992
www.oaic.gov.au

Local Privacy Standards

This Privacy Policy sets the rules for how We collect and use Personal Information regardless of where your Personal Information is collected, processed or stored. Where the laws in your country apply more stringent requirements than contained in this Privacy Policy, by using Our website, Our services or submitting Personal Information to Us, you are expressly consenting to your Personal Information being dealt with under these terms. Depending on where you reside, this Privacy Policy may also provide you with some additional privacy rights through your local privacy regulator or court.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement

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